About Optech

USA
Europe - Belgium
Optech Global Support

Optech is the world leader in the development, manufacture and support of advanced lidar and imaging-based survey instruments. Based in Toronto, Canada and with operations and staff worldwide, Optech offers both standalone and fully integrated lidar and camera solutions in airborne terrestrial mapping, airborne laser bathymetry, mobile mapping, mine cavity monitoring, and industrial process control, as well as space-proven sensors.

Europe - Belgium - DiMAC sprl Optech's Belgian office handles European sales and support center, and product management worldwide for Optech's aerial digital cameras. For more information, see http://www.dimac.eu.

 

Optech's Commitment to Global Support

Our commitment to servicing and supporting our products is proven by our dedicated support system. Staffed with knowledgeable data analysts and hardware technicians, our service minimizes downtime and maximizes productive survey time.

 

Optech Services Helpdesk and 24/7 Client Support

To ensure prompt responses, all warranty holders have a direct line to Optech Services, which provides necessary support 24 hours a day throughout the year (excluding December 25 and 26 and January 1).

A group of highly experienced Field Service, Hardware Service and Software Services personnel, Optech Services assists and trains clients during installation and surveys, performs remote hardware maintenance, diagnostic and in-field repairs, and delivers on-demand assistance for anything related to lidar surveying.